Similar to the way Booking.com searches for hotels and accommodation for travelers by means of selection criteria, the Bookimed platform works as a service for patients to find and organize suitable medical treatments all over the world. Bookimed supports patients searching on the internet portal in choosing a suitable clinic or doctor, but also in translating important selection criteria, making bookings and offering solutions when unforeseen problems arise. The health characteristics of the patient as an individual, geographical preferences and also financial possibilities of the individual must be taken into account. The company has grown from two employees to 110 in the last five years, including 80 physicians who are experts in medical services, technologies and techniques in far-away countries and who can advise patients on the choice of a medical option. The ratings of customers and patients are then fed into the automatic sorting mechanism of clinics by algorithms of the rating portal. Each information seeker can then make a decision for or against a particular offer based on positive or negative ratings from other patients. The medical centers are therefore trying to take higher positions in the sorting system of Bookimed, which is possible through improvements in the quality of work. However, criteria such as the number of patients in a particular medical field combined with their experience, as well as medical programmes and the associated costs, are also decisive as criteria for seeking patients. So far, approximately 300,000 information seekers have visited the website. About 620 clinics worldwide have joined this search system of Bookimed. The database currently contains over 2,400 reviews.
